Support
Stuck on something in AvioStory? We are a small team and read every message. Reach out and we will help you get back to planning your next stamp.
Your passport
Visited countries, cities, regions, trips and lists. If something is not saving or syncing, tell us which device and account you are on.
The map
Pan, zoom, country selection, full screen and map themes. If the map feels slow or a country is missing, let us know which one.
Achievements and Travel DNA
Levels, XP, unlocked achievements and your Travel DNA profile. If a stamp did not register, include the destination and date.
Account and login
Sign in, email, Google or Apple, your handle, home country and privacy settings. Include the email tied to your account.
AvioStory Pro
Lifetime access, checkout, receipts and unlocking Pro features. If a purchase did not unlock, share the email you paid with.
Before you write
For the fastest answer, include the email on your account, the device and browser you are using, and a short description of what happened. Screenshots help a lot.
We usually reply within one business day. For billing questions about AvioStory Pro, please also share the email you used at checkout.